Refund policy

After Sale, Return & Refund Policy

At INMYO, customer satisfaction is our priority. As our products are personal hygiene and intimate care products, we maintain strict quality and hygiene standards to ensure every customer receives products that are safe and unused.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order, provided they have not been shipped.

To request a cancellation, please contact our Customer Support Team with your order details at:

Email: help@inmyo.com

Once your cancellation request is confirmed, the refund (if applicable) will be processed to the original payment method within 5–7 business days.

Please note that orders that have already been shipped cannot be cancelled.

Shipping Charges

  • Free shipping on all prepaid orders above ₹499.

  • A standard shipping fee of ₹99 applies to orders below ₹499.

  • Cash on Delivery (COD), where available, may attract additional charges displayed during checkout.

Shipping charges and promotional offers are subject to change without prior notice.

Return & Refund Policy

Due to the hygienic nature of our products, all INMYO products are non-returnable and non-exchangeable once delivered.

However, we will gladly assist you if your order falls under any of the following circumstances:

  • You received an incorrect product.

  • You received a damaged product.

  • You received an expired product.

  • Your order is incomplete or an item is missing.

How to Report an Issue

Please email us within 7 days of delivery with the following details:

  • Order ID

  • Clear photographs of the product and packaging

  • A brief description of the issue

Email: help@inmyo.com

Our Customer Support Team will review your request and respond within 2–3 business days.

Replacement Eligibility

A replacement may be offered if:

  • The incorrect product was delivered.

  • The product was damaged during transit.

  • The product received is expired.

Products eligible for replacement must be:

  • Unused

  • In their original packaging

  • Not tampered with or altered

INMYO reserves the right to verify all claims before approving a replacement or refund.

Refund Policy

Approved refunds will be processed under the following situations:

  • Replacement is not available.

  • The incorrect, damaged, or expired product cannot be replaced.

  • The ordered item is unavailable after payment.

  • An item from your order was not shipped or delivered.

Refunds will be credited to the original payment method within 5–7 business days after approval. The exact time for the amount to reflect depends on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after the required account details are provided.

Non-Returnable Items

For hygiene and safety reasons, refunds or replacements will not be provided for:

  • Opened or used products.

  • Products returned without original packaging.

  • Damage caused due to misuse, improper storage, or normal wear and tear.

  • Requests raised after 7 days from the date of delivery.

Need Assistance?

If you have any questions regarding your order, our support team is here to help.

Email: help@inmyo.com

We are committed to providing a smooth and transparent shopping experience and will make every effort to resolve your concerns as quickly as possible.